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L1 Support Analyst
And, It starts with a Promise
We are committed to building diverse teams and creating an inclusive workplace. Your nationality, ethnicity, religion, age, gender identity or sexual orientation does not influence the hiring process in any way.
If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.
Role
We are looking for an L1 Support Analyst 1 who can.
- Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.
- Document and escalate complex issues to the appropriate support teams.
- Assist in creating and updating knowledge base articles for common issues.
- Collaborate with other support team members to ensure timely issue resolution.
- Engage with customers professionally, ensuring a positive support experience.
Must Have
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 1-3 years of experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with software applications and basic hardware components
- Ability to prioritize and manage multiple tasks effectively.
- Customer-centric mindset and a commitment to delivering exceptional support.
- Unwavering curiosity.
Evolve, Elevate.
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